Fort McMurray International Airport Airport Services

Information Center

The airport hosts a Visitor and Customer Information Centre by partnering with the Regional Municipality of Wood Buffalo and Fort McMurray Tourism. The center is available in the arrivals hall and to help passengers with essential details. Some of the provided services include securing transportation, finding accommodations, or assisting visitors in planning their stay while they are in Fort McMurray.


The new airport terminal is equipped with automatic doors, ramps, lifts, and passenger lounges, and the food court has barrier-free seating areas. Accessible parking stalls are conveniently located closest to the main terminal, with users required to display a veteran license plate or disabled person, or an accessible parking placard in the windshield.

Commuters with wheelchairs or other mobility-assist devices are welcome to arrange for special assistance with airlines. Curb cuts and ramps are both available at both arrivals and departures, and an enlarged drop-off stall for wheelchairs can be found on the departures level.

The airport has washrooms accessible to travelers with either limited mobility, have young children and infants, or require a companion. Restrooms include screen walls in place of doors, sinks, and stalls that are accessible to everyone, low automated faucets, countertops, and paper towel dispensers. The terminal building has a companion care restroom accessible in the arrivals hall for passengers who require companion assistance. Family rooms are available across all common washrooms.

Certified service animals like seeing-eye dogs are allowed in the terminal. The outdoor courtyard also represents a pet relief area, equipped with animal waste disposal receptacles and plastic bags.