Kelowna International Airport Services
Wi-Fi
Wi-Fi at the airport is fast and complimentary. Recently, the facility upgraded the Wi-Fi, so it’s quicker and more comfortable to access from anywhere in the terminal.
Whether passengers are checking their work email or streaming cute animal videos, they will have the convenience of being connected to a fast and free network.
Grant Thornton Business Centre
The business center is accessible for all commuters in the departures lounge and features private work stations with charging stations and a complimentary Wi-Fi connection.
YLW also includes a boardroom which is available for business bookings. Located on the ground side concourse, Business Centre is equipped with an overhead projector, a computer, and a whiteboard.
Family Adventure Zone
The airport recently renovated the play area to revitalize the space and transform it into an active play area for children of all ages. The new Family Adventure Zone provides a tree-fort inspired play structure with a slide and cozy space for reading.
Airport Ambassadors
The airport has over 70 volunteer Airport Ambassadors who operate a range of services, from providing information on the community to assisting people with disabilities. Volunteers are positioned throughout the facility seven days a week, 365 days a year. They can be recognized by their red blazers or golf shirts to help passengers make full use of airport amenities.
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Airport Security Airport Security is accountable for presenting a safe environment as well as the quick and efficient response services to all commuters, air carriers, workers, and partners. By operating a dedicated and productive work to intervene, prevent, and regulate enforcement, the Security staff performs an essential and indispensable contribution to ensure the security of air transportation in the country. Canadian Air Transport Security Authority (CATSA) For ensuring the maintenance and compliance with airport security standards, the Kelowna Airport operates together with the Canadian Air Transport Security Authority (CATSA). The primary objective of these rejoined efforts is to improve passenger safety by establishing specialized airport security devices and developing operational space. CATSA represents a Crown corporation that is in charge of implementing, managing, and running efficient and regular screening services across differe
CBSA The Canada Border Services Agency works as a federal law enforcement agency that is intended to implement immigration, border control (i.e., protection and surveillance), and customs services in Canada. Canada Border Services Agency is performing at YLW to managing, protecting, and maintaining the safety of borders in the country. CBSA administrators operate to make sure that all travelers who arrive to enter the country comply with the regulations, as well as the laws in Canada and, are eligible in the country. The organization is detaining passengers who may pose a possible threat and is aimed to remove commuters who are considered inadmissible to Canada. CBSA is also operating to make sure that no prohibited or illegal items are entering Canada.
The recently extended passenger terminal building with eight airline gates includes the ‘Escape from Stella Polaris’ glass sculpture and glass building with a fountain. The terminal is available 24/7. Services and amenities inside the terminal are spread at several levels. The first level is divided into three sections. Arrivals area The western end of the building includes the Arrivals area. An international oversized baggage claim can be found near Gate 1 across from its Canada Border Service as well as the International baggage reclaim carousel. Outside of this secure area, passengers can have access to the domestic arrivals area near gate 2, together with a Tourist information counter in the center, currency, local baggage claim, phones, and baggage carts, rental car desks, airport security, baggage service, and terminal exit. The center of the first level consists of the check-in area, which includes Tim Hortons, Airport Ambass