Teesside International Airport Airport Services
Customer Services
Teesside International Airport provides various airport services and facilities, including Bureau de change (two bureaux de change located in the main concourse), Cash Point (located near the Thomas Cook bureau de change). Besides, passengers can find Information Desk (located in the entrance to the main terminal), Lost property service (controlled by MME airport security), Luggage trolleys (distributed throughout the main terminal building), Food and Cafes (located either before and after the security area), and Payphones (several payphones situated in the main concourse).
Fairs Lloyds Travel
At Teesside International Airport, passengers can find Fairs Lloyds Travel is an independent ABTA and ATOL licensed family-run travel agent and tour operator that has been operating at MME for over ten years. The agency was originally established in 1979. Fairs Lloyds Travel team uses their 80 years' experience to provide excellent customer service, impartial advice, tailor plans, and identify competitive prices to ensure all their customers get the best holiday that they want. Upon departing from Teesside International Airport to destinations including Italy, Jersey, Majorca, Bulgaria, Lapland, and the Netherlands, Fairs Lloyds offer a wide range of holidays. They also arrange several tours and cruises, as well as City breaks. Their office is open from 9 am until 5 pm from Monday to Friday and from 9 am until 3 pm on a Saturday.
Ramsdens Travel Money
Ramsdens Travel Money store guarantees a commission-free, wide range of currencies to give a high street exchange rate to all customers on all foreign currencies. Ramsdens currency exchange store is located near the Check-in Desks and Exit area.
SKYLIFE Lounge
At Teesside, International Airport passengers can access the SKYLIFE Lounge service, which provides panoramic views over the airport’s airfield and makes it a perfect place to stay and relax before scheduled flight. SKYLIFE offers complimentary alcoholic and soft drinks along with a wide range of cold and hot snacks. Also, there is free WiFi, flat-screen TV, outlets, charging points, and private workstation areas too.
Special Assistance
Teesside International Airportensures that it helps and provides special assistance for those persons who require any. At MME airport, there is a ramp and lift access to most areas. Those passengers who are disabled, have restricted mobility, or other medical occasions, the MME's special assistance team provides extra help if needed. Those types of passengers must specify their needs with their airline, travel agency, or tour operator while booking the flight. Also, passengers can contact MME airport particular assistance service before departure on the following telephone number on 01325 331008.
MME Special assistance service helps with the following:
- Help to lift baggage in and out of the vehicle
- Help to get to and from the car park right to the main terminal building
- Helpt to register, and drop-off/pick-up baggage
- Accessing the accessible toilet facilities
- Moving around the MME airport
- Help during checking-in
- Help to get on and off the airplane
- Using Ambulift where appropriate.
Wheelchair Assistance
Passengers who require a wheelchair, MME airport ensures to provide enough wheelchairs, which will be distributed upon request. Passengers can remain in their wheelchair until boarding and disembark.
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Arrival time Teesside International Airport recommends that passengers arrive at least two hours before the scheduled departure time. Check-in counter operating hours depend on the airline a passenger is flying. Generally, check-in closes between 30-40 minutes before departure, while boarding begins around 40 minutes before the departure time. Check-in online At MME, each airline has its approach to online check-in; hence passengers are advised to verify them with their airline to get precise information on what they need to do and bring. Check-in at the airport The Check-in area desks can be found through the airline logo shown on the screen above the counter. Passengers should present a passport, tickets, or booking confirmation to save time. Airport Security At MME, the airport security staff are ready to assist passengers during screening procedures. For disabled persons, who require privacy or special assistance, a dedicated, private room
Parking information Teesside International Airportprovides an on-site car park at the proximity to the airport and terminal. There are no airport shuttle buses, no waiting area, and besides, drivers who park their car must keep car keys with them. The safety of the parking zones is controlled and monitored for 24 hours, seven days a week. Additionally, the MME parking has recently been awarded and categorized as safe parking status by Park Mark. Parking rates The first three hours of parking at MME Airport are free. Booking is recommended in advance, but if for any reason customer could not book online, they can later pay with the airport’s standard drive-up rates, outlined as below: Up to 3 hours is free Up to 8 hours cost £5.00 Up to 10 hours is £12.00 Up to 12 hours is £20.00 Up to 24 hours is £23.00 For two days it is £40.00 For three days it is £45.00 For four days it is £49.00 For five days