Luxembourg Airport Airport Services
Lost & Found
On rare occasions, personal items or hand luggage can be forgotten about or misplaced. A "Lost & Found counter" is conveniently situated after the security checkpoint in the baggage claim. If passengers happen to lose anything on the airplane, the dedicated staff will do everything they can to help them.
Commuters can contact the Lost & Found counter from 08:00 am to 10:00 am and from 03:00 pm - 05:00 pm on +352 2456 5003 or send an email to [email protected]. For items left inside the terminal, the police represent the relevant authority to contact.
Passengers with reduced mobility
If commuters require any special assistance, Luxembourg Airport is more than happy to help. Travelers should kindly follow the steps below to avail themselves of Luxembourg Airport's assistance:
- Passengers can request their tour operator or travel agent at least 48 hours before the scheduled departure. The airline will then inform Luxembourg Airport.
- Commuters should let the department know regarding their arrival at the airport by accessing a variety of assistance points:
- The assistance office – when using the reserved parking in the underground car park A (level -1), which offers direct access to the terminal building.
- One of the two dedicated call points available in front of the Terminal building when arriving by bus, taxi or when being dropped off at car park C (Meet & Greet)
- Airport information counter - dialling this number: (+352) 2464 35 35.
Might be interested
Terminal A Built-in 1975, the building represented the only terminal of the facility for 30 years, until terminal B opened in 2004. The building was getting overcrowded, especially during the summer period, and only included two or three shops. The terminal started to be demolished at the end of 2011 and was finished by March 2012. This measure was aimed to make way for a footbridge connecting terminal B to the new terminal A. Establishment of the new Terminal A began in 2005 and was inaugurated in May 2008. Terminal B Terminal B opened in 2004. The building is unique as it only contains gates and no arrivals hall or check-in counters. It was constructed for small planes with a maximum capacity of 50 people. The terminal can handle up to 600,000 commuters a year. The facility reopened in 2017 after some arrangements to handle aircraft with a capacity of up to 80 travelers. Luxair's Q400 fleet mostly uses it.
Taxi Passengers will find plenty of taxis at the front of the terminal, available to escort them to the desired destination. Approved taxis Any taxi officially supported in the country are required to have the following identification marks: a light panel with the inscription "Taxi"; a taxi-zone plate; a blackboard; a tariff display; for the driver: a driver card. Taking a taxi on a reserved space Taxi ranks are marked with a sign indicating the area of geographic validity. Since 2016, the client is no longer obliged to take the first taxi in the queue, but the principle of leading the queue remains in force for the parking of taxis. Hailing a taxi It is possible at any time to signal a free taxi driver on the way as long as passengers are at least 50 meters from a taxi stand. Its illuminated light panel can identify a free taxi on the roof. On-demand It is possible to make a reservation for a taxi by calling a taxi ope