The Regional Aerodrome Bern-Belp Airport Services
Bern airport understands the need for passengers always to stay connected, especially during travel. Due to that reason, the facility provides commuters with the complimentary Wi-Fi available throughout the terminal building.
Regardless of what class of service passengers is flying, they are welcome to find a lounge that they can enter by paying at the door or through a lounge membership program (i.e., Priority Pass). Commuters can visit the individual lounge page to learn more details about the lounge itself and also to find out how to gain lounge access with just an economy class ticket.
Skylounge is conveniently available airside in the main departure hall on the first floor of the airport terminal. However, the Skylounge is designated for Schengen flights only. The lounge can be accessed by paying at the door.
Baggage trolleys are conveniently available at the Regional Aerodrome Bern-Belp for passengers with more luggage. Commuters can use the service to ease themselves from the inconvenience of moving around with a lot of suitcases by placing the baggage on the trolleys.
Lost & Found
If the baggage of travelers has not arrived, they should see the ground staff report their loss for the airport to launch an intensive search. The facility is determined to ensure that it finds their baggage as fast as possible and deliver it to its owner
The lost property office can be reached by phone or email. Passengers are also welcome to submit a search request. However, the airport is not liable for lost items or the delivery of objects left behind.
Tel. +41 31 960 21 31
Bern Airport offers travel assistance to commuters with reduced mobility due to age or handicap. The facility accompanies and assists travelers from the moment they arrive at the airport to the boarding of the airplane, or vice versa. BRN also provides assistance at luggage drop and baggage claim at check-in as well as customs, passport control, and security check.
Preparing for journey
For ensuring that commuters receive the assistance they need, it is required to notify their travel agency or airline regarding their needs for special assistance at least 48 hours before departure. This requirement applies to outbound as well as outbound flights.
The airlines refer to a globally applied coding system to assess the necessity for assistance. For this purpose, commuters are asked to answer the following questions. The questions might seem indiscreet but are important for organizing the assistance they require.
These questions may require passengers to provide information about what kind of disability they have, they can walk from the terminal to the aircraft, or if they do require a wheelchair and others.
A reception area is conveniently located next to the check-in desks in the terminal.
In case passengers require assistance with covering the distance between parking/bus station and terminal, they should request assistance in advance at 031 960 21 31.
For being offered an optimal service and reduce waiting time, travelers should notify their travel agency or airline of their needs for special assistance at least 48 hours before departure.
Traveling in a wheelchair
When booking a flight, commuters should notify their travel agency or airline in case of requiring a wheelchair and whether they will use their wheelchair. For battery-driven wheelchairs, travelers should provide the airport with information regarding the type, battery type, dimensions, and weight. The transport of the wheelchair is complimentary, of course.
Traveling with guide dogs
Travelers who are accompanied by a recognized guide dog are required to notify the airline. Commonly, animals travel free of charge in the cabin. The travel agency or embassy can advise commuters on the entry regulations governing dogs.
Might be interested
Arrival recommendation Commuters are advised to arrive at least one hour before departure at check-in in case of requiring travel assistance. The personnel is available to assist travelers within 10 minutes. The facility ensures that passengers board their plane on time. In case, for some reason, customers were not able to inform their travel agency or airline in advance, the airport would make all efforts to ensure they have access to the aircraft on time. However, passengers should remember that no guarantees can be provided. Check-In At Bern Airport, commuters are welcome to benefit from the shortest check-in time in the country where 20 minutes are sufficient in case of the regular flights. For vacation travels, passengers are advised to arrive at least 45 minutes before their scheduled flight’s departure time at the facility. Travelers can also benefit and use the extra time to pack their suitcase stress-free at home and to get into
Baggage Claim Baggage Claim carousel at the regional Aerodrome Bern-Belp is conveniently available inside the arrivals area of the facility. After picking up, their belongings customers can find their transportation service and use free Wi-Fi at the airport if necessary and leave the airport whenever it is convenient for them.